Don’t have enough time to write emails, posts, email specials, work on customer service, order supplies etc…. Here are some tips to help you get on track for 2019. To do list Make a list of the most important 25 tasks to get done Circle the 5 most important ones and focus on those Do […]
How to create my own skincare line?
How to start your own skincare line Has it crossed your mind you could have your own skincare line? Do you think it would just cost way too much? Why should you even consider creating your skin care line. We will get all these questions answered. Benefits in creating your own skincare line for your […]
Enhancing Your Spa Menu
Enhancing your spa menu can save you money and make you more money. Having a great service menu is crucial. In my 20+ years of working in the spa service industry I have tried all types of menus. From super long books that are so detailed (and expensive) to short and sweet one page menus. […]
A Little Gratitude Goes A Long Way
It’s getting close to that time of year when we are reminded to be thankful for what we have in our lives. Studies show that being grateful year round can result in major positive impacts on our lives. Gratitude can open the door to many opportunities and great relationships. Even from something as simple as […]
Fall facials treatments and must have retail
Kids are back to school and people are starting to get back into the swing of things. This is the time they will start on their regimens again. Here are some popular fall treatments to incorporate in your spa. Pumpkin Complexion Enzyme Peel – This is something your office can offer and can take 30-50 […]
Increase Profits and Customer Loyalty with Memberships
When someone hears the word “membership” the first thought that may pop into their head is a “gym membership”. As we all know it takes more than one visit to the gym for you to see the results in your body. Well, why doesn’t that same thought go into skincare? One treatment for the skin […]
5 Tips To Improve Front Desk Customer Service
1. EMAIL FOLLOW UPS You may be familiar with follow up emails when it comes to interviews. Follow up emails give you the opportunity to get full feedback from your client and how they felt their appointment went. This could be considered a personal connection and lets the client know how important it is for […]
Setting Expectations with Your Clients
We all have that one client. That one that is loyal and sweet, but they are always asking for a free product or service. We do our best to please all clients, but you are tired of it! You do not work for free, but you do not want to risk losing your loyal client. […]
Steering Clear of Conflict and Confrontation in Your Spa
Working in a spa can be a good way to gain the experience you need before starting a business of your own. Therapist at all levels of experience found comfort in working in a spa long-term. Some may think that there are no ethical challenges when working in a spa environment, but only in a perfect world […]
Let’s talk Bookkeeping for your spa!
We are almost at the end of the year. How are you keeping your books? I know not a very exciting topic for some but very important. Keeping up with your expenses is a key to keep your business growing. Keeping an accurate picture of your business will help you with your tax preparation as […]