Tag Archives: client relationship

A Little Gratitude Goes A Long Way

It’s getting close to that time of year when we are reminded to be thankful for what we have in our lives. Studies show that being grateful year round can result in major positive impacts on our lives.

Gratitude can open the door to many opportunities and great relationships. Even from something as simple as a thank you note, to holding the door open for someone. Small selfless acts like this can create opportunities with people you would like to work with or potential clients.

Gratitude has also been known to improve your physical health! A study from 2012 shows that people who practice gratitude complain less of aches, pains and are typically regular with their physical checkups and doctor appointments. They are more likely to take care of themselves which brings many positive benefits to their lives.

Improvement in your psychological health has also been shown as a result from gratitude. It can reduce toxic emotions like resentment and increase happiness. It has been shown to increase empathy and reduce aggression. A study from the University of Kentucky shows that if you practice gratitude you are less likely to retaliate when given negative feedback. A good and positive exercise is to jot down the things you are grateful for every night before bed.

Gratitude plays a major role in overcoming stress and trauma which can increase mental strength which is something we all could benefit from in this world of ours.

Take a few moments everyday to keep in touch with what you are grateful for. Instead of complaining about what you don’t have, put that same energy into what you are thankful for and this will improve your life tremendously.

How to practice thankfulness in your spa:

  1. In your weekly staff meeting encouraging everyone to be thankful can help the mood in the spa. Clients feel the energy and this will lighten the air and help everyone work and feel better.
  2. Thank you notes to clients, co-workers or anyone in your life.
  3. Lead by example and create the culture of gratitude.

Let us know what ways you like to create gratitude in your spa. How do you feel this has improved the energy in your workplace?

Amy Morin (November 23, 2014) Scientifically Proven Benefits Of Gratitude That Will Motivate You To Give Thanks Year-Round. https://www.forbes.com/sites/amymorin/2014/11/23/7-scientifically-proven-benefits-of-gratitude-that-will-motivate-you-to-give-thanks-year-round

Increase Profits and Customer Loyalty with Memberships

When someone hears the word “membership” the first thought that may pop into their head is a “gym membership”. As we all know it takes more than one visit to the gym for you to see the results in your body. Well, why doesn’t that same thought go into skincare? One treatment for the skin is not going to solve all of your clients skin care needs. This requires a consistent routine because keeping your clients skin nice and radiant is a constant battle. The skin is constantly fighting environmental changes, hormones, the sun, and gravity. Mixing and matching treatments is one of the best ways to help achieve optimum results. So as a business owner what can you do to help keep those results and what can you do to give your client a reason to be loyal? The answer is obvious. Offer a membership!

Setting Expectations with Your Clients

We all have that one client. That one that is loyal and sweet, but they are always asking for a free product or service. We do our best to please all clients, but you are tired of it! You do not work for free, but you do not want to risk losing your loyal client. What can you do? Is this normal?