Category Archives: Spa Management

Steering Clear of Conflict and Confrontation in Your Spa

Spa Customer Service

Working in a spa can be a good way to gain the experience you need before starting a business of your own. Therapist at all levels of experience found comfort in working in a spa long-term. Some may think that there are no ethical challenges when working in a spa environment, but only in a perfect world would that exist. Just like in any other industries, standards widely vary. Clashes over values and viewpoints are common, and the difference in attitude may cause frustration. Here are a few key points that will steer you clear of CONFLICT and CONFRONTATION with your client. These tips should not be regarded as limitations or restrictions, but should be viewed as a goal in which the skin care professional should strive towards. 

Let’s talk Bookkeeping for your spa!

We are almost at the end of the year. How are you keeping your books? I know not a very exciting topic for some but very important.

Keeping up with your expenses is a key to keep your business growing. Keeping an accurate picture of your business will help you with your tax preparation as well as simple duties like ordering product and supplies.  You don’t need to be an accountant to keep your books organized. It just takes a little discipline and some time to set a system down.

Small Products – Big Profits

Christmas is almost here. How about to boosting your sales without investing a lot of money in retail?

A great way to help you in that quest is to purchase trial Size products that are available now to help you to increase your profits.

Here are 3 easy ways to increase your sales using trial size products:

Homecare Kit: The power of the 3 C’s

I know a lot of amazing professionals that are uncomfortable selling home skincare products to their customers because they don’t want it feel pushy.  I totally get it, we are not in the car sales business and most of us don’t like to sell. You need to remember you are the expert and in order for your clients to obtain optimized results, they need a good skin regimen at home to be successful.

Setting your spa apart with branding

According to the dictionary, branding is to assign a brand name to, the promotion of a particular product or company by means of advertising and distinctive design.

9 Ways to increase your profit for the Holidays

There are currently 16 weeks until Christmas and here are 10 ideas for you to increase your profits and have a very Merry Holidays!spa holiday marketing ideas

Cheat Sheet for a Successful Spa Open House

I have had my share of really bad and really good open house events.  You know the ones that no one show up to and then ones that fill up your spa girls open houseand there is only standing room space.  Throughout the years we have learned some dos and don’ts. We have a quick spa open house cheat sheet.

What is the 80/20 Rule? How to find your best customers for your spa.

This is a rule that everyone that has a business should know about. Many times we get caught up with serving our customers now and doing what we need to do now and forget to work smart. About 20% of your customer’s produces 80% of your sales. The 80/20 rule applies to a lot more than just customers.

Best Social Media Platforms for Estheticians and Spas.

There are so many social media platforms out there now, and it can be confusing where to be. Deciding where to allocate your time and money is very important. You don’t want to put your money where your clients are not located.

5 Valuable Income Generating Tips for the Holiday Season

5 Valuable Income Generating Tips for the Holiday Season

The Holiday Season is fast approaching us, and with it comes the traditional gift-giving, honoring loved ones, celebrating partnerships, and thanking work colleagues and clients for a successful 2012! The end of the year may also get busier than ever, as regular clients come in for some much needed “sprucing up” before their special events: family gatherings, office parties, special trips, etc. With all the rush, the ideal time to start planning for this busy time of the year is now!