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Category Archives: Info

Enhancing Your Spa Menu

Enhancing your spa menu can save you money and make you more money. Having a great service menu is crucial. In my 20+ years of working in the spa service industry I have tried all types of menus.  From super long books that are so detailed (and expensive) to short and sweet one page menus.  I have had menus that have 30 services listed to menus with just a handful of services. One thing I have learned is more isn’t always better.  Short and sweet is what has won over the years, and the reason why is if you give too many options people get overwhelmed with the choices.

Increase Profits and Customer Loyalty with Memberships

When someone hears the word “membership” the first thought that may pop into their head is a “gym membership”. As we all know it takes more than one visit to the gym for you to see the results in your body. Well, why doesn’t that same thought go into skincare? One treatment for the skin is not going to solve all of your clients skin care needs. This requires a consistent routine because keeping your clients skin nice and radiant is a constant battle. The skin is constantly fighting environmental changes, hormones, the sun, and gravity. Mixing and matching treatments is one of the best ways to help achieve optimum results. So as a business owner what can you do to help keep those results and what can you do to give your client a reason to be loyal? The answer is obvious. Offer a membership!

Ingredient Highlight: Bilberry Fruit Extract

Bilberry is a fruit that is related to the American blueberries and is commonly found in various climates in damp woodlands. It has many names such as whortleberry, blaeberry, huckleberry, and black-hearts. Bilberry has been used for centuries medicinally and in different dishes. Overall, bilberry comes with many health benefits.

Steering Clear of Conflict and Confrontation in Your Spa

Spa Customer Service

Working in a spa can be a good way to gain the experience you need before starting a business of your own. Therapist at all levels of experience found comfort in working in a spa long-term. Some may think that there are no ethical challenges when working in a spa environment, but only in a perfect world would that exist. Just like in any other industries, standards widely vary. Clashes over values and viewpoints are common, and the difference in attitude may cause frustration. Here are a few key points that will steer you clear of CONFLICT and CONFRONTATION with your client. These tips should not be regarded as limitations or restrictions, but should be viewed as a goal in which the skin care professional should strive towards. 

Ingredient Highlight: Bentonite Clay

Bentonite Clay has been used by ancient cultures all over the world.  It is a wonderful cleansing clay that can be used on many skin types.

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